Frequently Asked Questions
Does the website show all availabilities ?
Yes, we actualize each day the properties available in order that you can book easily your property and be sure that it will be available.
We would like to add additional person but we have yet booked our stay, how can we do ?
You can send us a mail in order that we modify your booking without additional cost if the property permit an additional people.
Can I pay my credit card ?
yes we have a 3D secure solution of payment on our website.
Can I arrange a let check in or check out ?
Yes, you can arrange a let check in or check out with a supplement, we need in all case to receive your flight details in order to organize the keys pick up.
Can you arrange assistance at the airport ?
Yes, we organize transfer for you with additional fees and we can also organize a car rental. Contact us before your departure.
Do you charge a deposit security for the property at the arrival ?
No we don’t charge any deposit security, take care of the property that you will rent.
We will do the check out together to insure the owner of the perfect state of the property rented.
Do you accept any booking duration ?
In general The minimum booking duration is 2 nights, but some owner accept also 1 night.
Can we book for the same day ?
No, we are so sorry but we need at least to receive your booking 5 days prior your arrival in order to organize the house for you.
Can we arrive each day of the week ?
Yes you can if the property is available.
We wish to go for 2 weeks but some of the party are only going for one week, what do we do ?
As the price of the villas or apartments are the same for fully or partial occupation it will not change anything, book your stay normally for all the period of rental.
Members of our group will fly from different airports and will arrive at different hour.How can we organize the airport pick up ?
You will have to send us a mail with all complete details of each flight to arrange the pick up airport.
How and when I will receive my booking confirmation and rental agreement ?
As soon as you will pay the deposit for your booking we will send you per mail the booking confirmation.When the balance of your stay will be pay we will send you per mail the rental agreement contract with all details for your vacation.
Do I need a visa to go to Cuba ?
It will depend of your nationality and country, you will find those information on our site.
What time can I check in at the villa or apartment ?
You can do the check in at the property between 02:00 pm and 10:00 pm.
How do I collect the keys to the villa and apartment ?
Our staff will wait for you or at the airport if you have arranged a pickup with us or will wait for you directly at the villa or apartment to give you the keys and explain you all about the property rented.It is why we need absolutely to receive all your flight details per mail before your departure.
What's the check-out time at the villa or apartment ?
For the majority of our properties the Checkout time is 12:00pm.
Can I change the dates of my booking or the duration of my holyday ?
If the property availability permit the modification of your booking, yes, you can change the date of your booking with a supplement of 50$.
I need to cancel my holiday what should I do ?
You must contact us per mail or phone.
For a cancellation after 30 days prior your arrival we will charge you only 1 night and will refund you the rest of your payment to your account.
Are linen and towels provided ?
Yes, we always provide linen and towels in all our properties.
What about the cleaning ?
We clean the property each 5 days without any supplement fees.
If you want a daily cleaning we charge 10$ per day for the cleaning.
Has the rental vacation got WiFi ?
In Cuba it is really difficult to have a good WIFI connection in the property.
Some of our apartment and villas have a WIFI connection, but not all, check it on our site before booking.