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Privacy Policy

Basic Policy Concerning Information Security and the Protection of Personal Information of cubaperfectstay.com (here in after referred to as “cubaperfectstay.com”).

Given the importance of information security and the protection of personal information in the advanced information and communications society, cubaperfectstay.com shall endeavor to appropriately manage and protect information in its possession in accordance with the policy stated here under.

1. Compliance with Laws and Regulations, etc
cubaperfectstay.com shall comply with policies, guidelines, etc. prescribed in laws and regulations and by administrative organs.

2. Establishment of a Management System
A management system shall be established within cubaperfectstay.com and the division of responsibilities shall be clarified.

3. Compliance with Internal Policies, Rules, Guidelines, etc
cubaperfectstay.com shall formulate and comply with internal policies, rules, guidelines, etc.

4. Implementation of Safety Measures
cubaperfectstay.com shall implement safety measures, and take preventative measures against unauthorized access to information, and the loss, damage, falsification, leaks, etc. of information.

5. Implementation of Training and Educational Activities
cubaperfectstay.com shall promote training and educational activities for employees with an aim to enhance their knowledge and awareness of information management so that information is managed appropriately through thorough familiarization with the said subject.

6. Coordination with Subcontractors
If work relating to information management is subcontracted to other companies, then cubaperfectstay.com shall select a party with adequate experience and capabilities, shall prescribe matters concerning the duty of confidentiality in relevant agreements and shall ensure that information is managed appropriately.

7. Operational Improvement Initiatives
cubaperfectstay.com shall regularly check whether information is being appropriately managed, and shall continuously exercise initiatives to improve operations.

8. Measures Upon Occurrence of Accidents
If accidents occur, cubaperfectstay.com shall minimize damage and swiftly publish necessary information, and take appropriate measures, including measures to prevent recurrence thereof.

9. Clarification of Inquiries Desk
cubaperfectstay.com shall establish an inquiry desk in order to respond swiftly in good faith, to inquiries, complaints and requests from customers.

10. Publication of this Policy
cubaperfectstay.com shall widely publish policies concerning information security and the protection of personal information, including this Policy by posting it on its website, etc.

Reservation Records Handling

cubaperfectstay.com. (hereinafter referred to as cubaperfectstay.com) shall handle reservation records as stated hereunder.

  • 1. Management of Personal Information
    cubaperfectstay.com shall, with a recognition of the importance of customers’ personal information submitted by customers, strictly manage such information using computers, etc., paying close attention to the handling thereof.
  • 2. Shared Use
    cubaperfectstay.com shall use the reservation records of customers in order to provide services closely related to travel such as hotel, air travel, etc., publicize products and campaigns, and conduct work associated thereto.

    Privacy Policy   Shared data items: customers’ name, telephone number, address, email address, age, gender, employer, etc., type of airline mileage program membership number, tier, name of hotel at which the customer will stay, dates of stay, package plan, applicable rate, arrival time, specific requests, credit card number to guarantee reservations.
  • 3. Provision of Reservation Records to Travel Agents
    cubaperfectstay.com shall provide the above information provided for in the above item 2 to travel agents if an inquiry is made based on a reservation number provided to the travel agent by a customer.
  • 4. Provision to Third Parties
    Except for the above mentioned, cubaperfectstay.com shall not provide or disclose reservation records and information to third parties unless customers have given their consent or unless required in accordance with laws and regulations, etc.
  • 5. Confirming Reservations
    cubaperfectstay.com shall issue a reservation confirmation concerning reservations accepted by the Cuba Perfect Stay Cuba Reservation Center following the finalization of a reservation by mail or email, etc. to the address, telephone number or email address specified by customers. Furthermore, please note that when making reservations via our website, an email message confirming the reservation will be sent to the email address provided by the customer.
  • 6. Handling of Inquiries, etc.
    cubaperfectstay.com shall accept inquiries, alterations, etc. relating to reservation records from customers as follows and shall respond in a swift and appropriate manner within reasonable bounds.
  • 7. Inquiries, etc. Relating to Other Reservations
    Inquiries and alterations concerning reservation records from customers who have not made reservations with cubaperfectstay.com should be made directly to the hotel, facility or travel agent, etc. that handled the reservation.

    Privacy Policy  Management of Personal Information
    In operating the Cuba Perfect Stay system, with recognition of the importance of the personal information submitted by Members, cubaperfectstay.com shall treat such personal information with the utmost care, and safeguard such information under a strict computerized security system.
    Privacy Policy  Shared Use
    Shared Data Item: Membership number, name, date of birth, gender, address, telephone number, fax number, e-mail address, place of employment (company name, department, title, address, telephone number, fax number, e-mail address), types of membership cards, lodging history, reservation history, communication history, point records, types of airline mileage program membership number, tier, preference for smoking or non smoking room, taste, memorial days such as wedding anniversary, etc.
    Privacy Policy  Provision of personal information to third parties
    cubaperfectstay.com shall not provide Member’s personal information to any third party except when there is the prior consent of a Member or a prescription in the Terms and Conditions herein and related rules and regulations, or it is required pursuant to applicable laws.
    Privacy Policy  Inquiries
    Members’ requests for changes to or deletions of their own registered personal information or other inquiries shall be dealt with in a swift and appropriate manner within reasonable bounds upon personal enquiry by a Member.
    cubaperfectstay.com
    Office : info@cubaperfectstay.com

Handling of cubaperfectstay.com Web Members Information

cubaperfectstay.com (hereinafter referred to ascubaperfectstay.com) shall handle personal information cubaperfectstay.com Web Members in the following manner.

cubaperfectstay.com Members refer to those who have registered special IDs with cubaperfectstay.com exclusively used for online reservations.

1. Management of Personal Information
cubaperfectstay.com shall, with a recognition of the importance of personal information submitted by members, strictly manage such information using computers, paying close attention to the handling thereof.

2. Shared Use
cubaperfectstay.com shall jointly use personal information provided by members in order to provide hotel services and services closely related to hotels, provide advertising and promotional materials and questionnaires including those relating to affiliated companies, conduct product development, and for any other work associated thereto.

Privacy Policy  Shared data items: name, date of birth, gender, address, telephone number, email address, profession, employer (company, department, address, and telephone number), type of airline mileage program, Fmembership number, tier, tier of membership, membership number, reservation history, lodging history, etc.

3. Provision of Personal Information to Third Parties
Except for the abovementioned, cubaperfectstay.com shall not provide or disclose personal information to third parties unless members have given their consent in advance, or disclosure is required in accordance with laws and regulations, etc.

4. Inquiries, etc. Relating to Personal Information
If a member contacts the inquiry desk with an inquiry or request to alter or suspend the use of their personal information, such inquiry shall be dealt with in a swift and appropriate manner within reasonable bounds. In addition, the inquiry desk shall accept feedback relating to the handling of personal information.

Handling of Other Information Registered on Website

cubaperfectstay.com (hereinafter referred to as cubaperfectstay.com)shall handle personal information such as responses to online questionnaires, application to various events to include prizes, request for information materials, etc. inserted or registered by customers on website in the following manners.

1. Management of Personal Information
cubaperfectstay.com shall, with a recognition of the importance of personal information, strictly manage such information using computers, paying close attention to the handling thereof.

2. Disclosure, Revision, and Suspension of Use of Personal Information
Any request for reference, changes or suspension of use of personal information is accepted here.

3. Provision of Personal Information to Third Parties
cubaperfectstay.com shall not provide or disclose personal information to third parties unless members have given their consent in advance, or disclosure is required in accordance with laws and regulations, etc.

4. Personal Information in Linked External Websites
cubaperfectstay.com shall assume no management responsibility whatsoever for the gathering of personal information conducted by other companies’ websites introduced on cubaperfectstay.com website.

5. Data Protection
cubaperfectstay.com website uses SSL (Secure Sockets Layer) encryption technology as a safety measure on all pages in which personal information is inserted when gathering customers’ personal information. As a result, it encrypts the data traveling across the Internet and prevents data leaks.

Handling of Personal Information Other than Reservation Records, One Harmony Members, cubaperfectstay.com Members, and Others registered on Website.

In addition to personal information in reservation records, personal information of One Harmony members, cubaperfectstay.com, and others registered on website, 123suncuba.com . (hereinafter referred to as cubaperfectstay.com) shall handle such personal information as received directly from customers or obtained from travel agents and companies which have contractual relations with cubaperfectstay.com in the following manners.

1. Management of Personal Information
cubaperfectstay.com shall, with a recognition of the importance of customers’ personal information submitted by customers, strictly manage such information using computers, etc., paying close attention to the handling thereof.

2. Purpose of Use of Personal Information
Personal information provided shall be used within the scope necessary to achieve the following purposes.

  • To provide appropriate services to satisfy preference and request of customers, based on past usage information at cubaperfectstay.com
  • To provide details regarding accommodations, wedding services, food and beverage services, health club services, original products, and cultural projects of cubaperfectstay.com
  • To analyze responses to questionnaires to improve services and for marketing purposes at cubaperfectstay.com
  • To conduct marketing activities for cubaperfectstay.com.
  • If customers have agreed in cases other than the above, and when cubaperfectstay.com, deem it necessary to contact customers.

3. Inquiries, etc. Relating to Personal Information
If a customer contacts the inquiry desk with an inquiry or request to alter or suspend the use of their personal information, such inquiry shall be dealt with in a swift and appropriate manner within reasonable bounds. In addition, the inquiry desk shall accept feedback relating to the handling of personal information.

4. Provision of Personal Information to third Parties
Personal information shall not be provided or disclosed to third parties except when falling under any of the following cases.

  • To be shared by cubaperfectstay.com
  • To be shared with contractors who have entered into agreements that prohibit use of personal information for any purposes other than the specific work outsourced by cubaperfectstay.com
  • When customers have given consent in advance.
  • When required in accordance with laws and regulations.

SSL

SSL (Secure Sockets Layer) refers to the protocol for encrypting and transmitting information over the internet. SSL is a security function that aims to protect important information such as personal information transferred over the Internet from theft, falsification and spoofing by third parties. On the website operated by cubaperfectstay.com (hereinafter referred to as cubaperfectstay.com) the accommodation reservation page for inserting personal information is an SSL secure page. (Certain pages allow users to select non-SSL communication.)

1. Importance of SSL
The encryption of protocols currently used on the internet is not regulated and this third parties are able to insert line monitors, PCs, etc. into lines to view information that criss-crosses the internet. The Internet is a network made up of interconnecting websites and a number of relay sites exist between access points and users, making it difficult to grasp whether a site is safe. For this reason, cubaperfectstay.com website prevents eavesdropping, etc. by third parties by utilizing secure communication using SSL when transmitting important information, especially personal information, etc. over the Internet.

2. SSL Structure
SSL first conducts electronic authentication between cubaperfectstay.com and customers prior to customers’ sending personal information (digital certificates and digital signatures), and transmits data after conducting cross certification. In doing so, exchanges between cubaperfectstay.com and customers are disturbed by random digits, and false transmissions to third parties posing as customers who attempt to steal data are prevented. Furthermore, information transmitted using SSL is encrypted using a method which combines two types of encryption methods; public key encryption (RSA) and symmetric key encryption (private key cryptography). An electronic “key” is required to decipher this information. Even if information is intercepted by third parties, it is impossible to decrypt encrypted information without the correct key. Although the number of available keys is finite, it is extremely difficult for third parties to decrypt information as it requires an unrealistically long time, even if work is conducted computationally using a computer, etc., to find the right key by testing all keys in turn.

3. SSL Enabled Browsers
A special configuration is not necessary in order to use SSL. SSL functions automatically when using SSL enabled browsers such as Internet Explorer, Google Chrome, etc. in their default configuration. It may not be possible to access SSL secure pages or enter information when using browsers that do not support SSL.
* It may not be possible to transmit information using SSL due to FireWall configurations if the customer is connected to the internet via a FireWall on an internal LAN such as a LAN within a company.

4. Data Protection
The website operated by cubaperfectstay.com uses SSL (Secure Sockets Layer) encryption technology, the credit card payment page and other pages in which personal information is inserted as a safety measure when gathering customers’ personal information. As a result, it encrypts data traveling across the internet and prevents data leaks.
This document is posted only for the purpose of providing information to customers. It does not intend to recommend, request, or demand the use or otherwise of any specific software products.

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